Return and Refund Policy
At Holdmategear-shop, we are committed to providing complete customer satisfaction. If, for any reason, you are not entirely satisfied with your purchase, please review our return and refund policy below.
1. Return Period
Our return policy is valid for 30 days from the date of purchase. After this period, we will unfortunately be unable to accept any refund or exchange request.
2. Return Conditions
To be eligible for a return, your item must be:
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Unused and in the same condition in which you received it.
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Returned in its original packaging.
Certain items cannot be returned. Non-returnable product categories include, but are not limited to:
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Perishable goods, such as food, flowers, newspapers or magazines.
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Intimate or sanitary products.
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Hazardous materials, flammable liquids or gases.
Other non-refundable items include:
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Gift cards.
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Downloadable software products.
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Certain health and personal care products.
3. Proof of Purchase
To complete your return, we require a receipt or proof of purchase.
Please do not return your product directly to the manufacturer, as such returns will not be accepted or processed.
4. Partial Refunds
In certain situations, only partial refunds may be granted, including:
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Books showing obvious signs of use.
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CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
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Items that are not returned in their original condition, are damaged or have missing parts for reasons not caused by us.
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Items returned more than 30 days after delivery.
5. Refund Process
Once we have received and inspected your returned item, we will send you an email confirming receipt of the return.
We will also inform you whether your refund request has been approved or rejected.
If your refund is approved, it will automatically be credited to your original payment method or credit card within a reasonable processing period.
6. Late or Missing Refunds
If you have not yet received your refund, please follow these steps:
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Check your bank account or credit card statement again.
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Contact your credit card provider, as processing time may be required before the refund is officially credited.
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Contact your bank to check whether the refund is still being processed.
If you have completed these steps and still have not received your refund, please contact us at:
7. Sale Items
Items purchased during a sale or special promotion may not be eligible for a refund. Only regularly priced items may be eligible for a refund, unless otherwise required by applicable consumer protection laws.
8. Exchanges
We only replace items that are defective or damaged.
To request an exchange for the same product, please contact us by email at:
9. Gifts
If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of the returned item.
Once the returned item has been received, a gift certificate may be sent to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves before giving it to you, the refund will be issued directly to the original purchaser.
10. Return Shipping Costs
Return shipping costs are your responsibility and are non-refundable.
If a refund is granted, the return shipping costs may be deducted from the refunded amount.
The time required to receive an exchanged item may vary depending on your place of residence.
For items valued at more than €75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive returned items sent without tracking.